We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. There are several advantages to checking in online! If the price is lower, you will receive a refund or you will pay the lower amount of the trip (if you received a refund for your cancellation). Please make sure the details (name, date of birth, etc.) TUI is happy to help you! In that case, you can first contact your airline to find out whether your flight can still take place, can be postponed or changed. You may be wondering: Can I cancel or change my TUI holiday booking? but we count on you to also seek information before your departure. The insurance company will make a 75% refund of the cancellation costs. For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. Until that date, the existing rules for foreign travel will remain in force. See travelhealthpro.org.uk - for current travel health news. If your flight was cancelled before 17/06/2021 you will receive a voucher by e-mail. Luckily, SpareFare.net is here to help! Have you reserved a seat? You are required to officially cancel your trip and file a damage claim. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and does not include any extras like travel insurance. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. The insurance company will make a 75% refund of the cancellation costs. Youll need to rebook at least 7 days before your travel dates. See Travel Aware page - for travel advice from TUI. You can't make an Atol claim for a cancelled flight. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. Did you book a parking space with Quick Parking, but your trip has been cancelled? In that case we ask you to contact our TUI fly Customer Service Center: For Belgium: +32 (0) 2 717 86 61. In that case the normal cancellation conditions will apply. The detailed terms and conditions can be found here. How much will it cost to change or transfer my TUI holiday? More information is available at https://www.tuifly.be/en/fly-deluxe-en. Annual policies cannot be cancelled. Registered in England No: 2830117 ATOL No: 2524. If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers. The TUI customer service representatives will notify you if there are any additional fees. If you cancel altogether more than 14 days before your flight is due to depart and want a refund, you will be charged 60 (51) per passenger, per flight. And all of our holidays are designed to help you Discover Your Smile. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. You can find more information on the Passenger Location Form and possible exceptions at https://travel.info-coronavirus.be/. This way we will be able to travel together safely and without worries.We do everything within our power to keep this information up to date,but we count on you to also seek information before your departure. Jet2 has flexibility baked into its general terms and conditions. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. Booking Terms and Conditions. You do not need to contact us yourself. Once you have arrived at your destination, the rules with respect to wearing face masks depend on the country. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. Fortunately, some airlines do have flexible policies in place so you can rebook your flight if necessary without paying an admin fee. That's why we strongly advise against taking a test at the destination. 16 September 2020: TUI UK has committed to the CMA that customers awaiting their refunds for holidays that were cancelled due to coronavirus (COVID-19) will receive them by the end of the month . Covid cancellation policy? For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. This tracks your activity using third party cookies. You can find an overview of all measures taken and changes applicable on board our TUI fly flights on the special web page https://www.tuifly.be/en/flightinfo-corona-measures. You can book this All-Risk insurance up to 57 days prior to your departure. Now we are stuck as to what to do. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. This page https://www.tuifly.be/en/corona-measures contains an updated overview of the destinations we offer. Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. The Corona certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. Onboard our planes. To upgrade a service, add on a flight extra, upgrade a room type or board basis, To change duration, the time of a TUI Airways flight or to travel on an earlier date than planned. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Customers holding tickets issued before September 30 2020 for travel before December 31 2021, can rebook to travel anytime within 36 months, an extension of 12 months . Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled? Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. This applies if you or someone in your party tests positive; if you're officially required to self-isolate; if there's a local lockdown in the area you live in and you're unable to travel; or if vaccination, testing or quarantine requirements have changed since you booked and you are therefore no longer able to travel. Related . During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. You can find all up-to-date information about changes and cancellations in their FAQ (only available in Dutch or French). Should something change in the flight you booked, you will be informed personally and in time. Regardless of vaccination status, you'll no longer require a test, won't need to show proof of vaccination, or complete a Passenger Locator Form. If you booked a flight via an online travel agent or a facilitator (i.e. Marketing cookies worden gebruikt om bezoekers te volgen wanneer ze verschillende websites bezoeken. Babs refund credits are backed by Abta/Atol. The voucher for the total amount will be sent to the passenger-main booker in the name and for the account of the passenger-main booker and his/her travel companions. If you select plane, you need to enter the flight number, seat number and date of arrival. This applies to all cancellations including for medical reasons. That depends on the measures that are applicable at the airport concerned. However, the policy doesnt apply unless there is a travel ban. That is possible as well. Find out which insurance companies offer the most complete Covid cover. This programme offers these small-scale entrepreneurs the funds and professional support they need to help recover after the COVID-19 pandemic. Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. Visit TUI directly for more information on fee changes and to view their Guide To Our Amendment Fees and their terms and conditions. The airline . Does this option interest you? We therefore advise you to check your mailbox regularly. This policy does not apply to holidays departing from 1 May 2022. Lines open: Monday to . We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. If the new flight price (including any extras that have been booked) exceeds the price of the original booking after changing the flights date and/or destination, you shall pay the price difference. There may be additional fees on top of the amendment fees you will have to pay to airlines and transportation providers. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. More information about the voucher can be found hereunder. Absolutely! MARTIN Lewis is warning Brits booking trips abroad this summer to check the small print or risk losing the cash if the trip is cancelled. Yes, you can also make changes to your TUI booking. Youll need to let Jet2 know at least three days before your departure and if rebooked tickets are more expensive, youll need to pay the difference. Many people are not aware of this, but you have an alternative to cancelling your TUI holiday sell it to another person and get your refund that way. Your file will be processed as soon as possible. GBp. Alternatively, you can choose a voucher, valid until 21 December 2023. If you want to book this flight, you can contact our TUI fly Customer Service Center: They will gladly make the booking for you. At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card. If the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid, even if the price of the new flight is higher. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. Tuesday to cancel online for . A few minutes before the event . At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID-19. Thats possible. Airlines are offering Covid cancellation policies during this time of uncertainty (Image: Andrew Teebay/Liverpool Echo) Get FREE email updates for West London . If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. You need to be in the possession of proof that you have taken a COVID-19 (PCR) test and that the result is negative. You can do this while you check in online, which is possible from 24 to 6 hours before departure. The advice can change so check regularly for updates. If you don't book a flexible rate, you may not be entitled to a refund. If it becomes necessary to cancel a prepaid or guaranteed reservation, you must cancel the reservation through our Site, contact our Call Center or the property directly by 6:00PM hotel time (4:00pm at some locations) on the arrival date and receive a cancellation number. Many people are not aware of this, but you have another option sell your holiday to another person and get your refund that way. With any airline booking, its vital to take out insurance. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. TUI fly MARK vouchers are easily recognisable by the mention MARK. You dont need to contact us yourself. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Find out whether carriers including BA, Jet2, Ryanair and Tui will refund or This . Available destinations & measures taken during your flight. If this sounds like the better option, read the last section below Can I sell my TUI holiday. All travel policies we looked at offer some element of protection if your holiday is disrupted by Covid - however, the degree of cover varies significantly between providers. If the price of the new flight is higher, we will adjust it to the original price. Do you want to travel in Europe with a vaccination certificate? Lots of our package holidays use the airline of our sister company, TUI. Do you think that TUIs cancellation fees are quite high? Sell your holiday here on SpareFare. You can consult our corona conditions page to check whether this applies to your destination: https://www.tui.be/nl/corona-maatregelen-bestemmingen. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. In case you spend less than the amount of the voucher, you will retain the remainder of the vouchers value. Any closer to take-off and youll have to pay a fee to rebook plus the difference if the new flight dates are more expensive. You are required to officially cancel your trip and file a damage claim. TUI, COVID and cancel/rearrange. a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. *Changes can only be made by telephone during the opening hours of the TUI fly Service Center, which are Monday to Friday from 9:00 am to 8:00 pm, on Saturday from 9:00 am to 6:30 pm and on Sunday from 10:00 am to 6:30 pm (closed on holidays). Martin Lewis has now shared . But thats not always practical, especially if you already have accommodation for the trip. What's more, you can choose to book a Green & Fair holiday, and for every one of these bookings we also donate 1 per adult and 50p per child to the TUI Care Foundation. You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding. You will receive your voucher by e-mail. SpareFare is an online platform connecting people who have bought a flight ticket or a hotel reservation but cannot use it anymore, with people who are looking for plane tickets on sale and discounted hotel rooms. This applies to all travellers. TUI fly is your trusted partner for safe travelling.