qantas customer service agent recruitment process

Also, how exactly will this benefit you in this role? Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. I applied online. When did you have to say no to a customer. Step 7; Recieved job offer. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. Interviews for Top Jobs at Qantas. The process took 2 days. The process took 4 weeks. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. With lots of ways to use your points, youll be sure to find something you like. Great job! The process took 4 weeks. After that they invited me to attend the Assessment day. Buy flight and unique experience vouchers. I interviewed at Qantas in Feb 2023. The first part is an online interview. Answer dates might appear two to three weeks before they were published. Book and manage your trip with features such as check-in, seat selection and boarding pass access. What was different about these new timesheets that made the employees actually fill them out? Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. I interviewed at Qantas (Sydney) in Sept 2018. did anything happen? We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. . I applied online. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. The process took 2 weeks. Then we had group activity and interview with a Qantas staff. I am friendly and love working together.". I love to brainstorm and hear other people's ideas and expand on them! What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. DELTA LEASING LLC Anchorage, AK. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Company/Organisation: Qantas: Job Post: Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. why do you want to be a customer services? In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. It consisted of being welcomed and then being split into different groups. I applied online. I interviewed at Qantas in Feb 2023. The process took 1 week. Can you talk about a time when you worked effectively with others as part of a team? We had to come up with an ad campaign for Qantas. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Discover how you can start earning great rewards and savings simply for running your business. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. Meeting as a Group. The process took 2 months. Great! Upgrade my browser. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Adding an example will strengthen your answer and make it more memorable to the interviewer. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. I applied the position online, and it took one month to process. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . Don't be bashful. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. I interviewed at Qantas (Melbourne) in June 2017. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". Request wheelchair assistance. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Find information on travel requirements and more. These may be used as an additional objective, reliable and relevant assessment method. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. I interviewed at Qantas in Feb 2023. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. Buy flight and unique experience vouchers. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. Earn Qantas Points on our huge range of accommodation options worldwide. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. "Qantas please help me! As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Be honest about the experience you have that relate to these two items. I interviewed at Qantas in Feb 2023. Step 6; Invited to do a medial. There was about a month or two wait between each step. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. I interviewed at Qantas (Sydney) in Feb 2023. Great! Establish customer relationships and follow up with customers, as needed. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . Getting to wear multiple hats? I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. how to verify an unverified sender in outlook. I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. I had a chat interview for my first processing. We had to come up with an ad campaign for Qantas. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). What would you bring? Compare and book travel insurance for your next trip. Excellent! View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Write down what you think is important so you can reference it when youre in the role play. Competitive salary and shift penalties. During that one-on-one meeting, did your coworker explain their perspective? I got 5 questions based on my CV and resume. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. Will you cover the medical costs. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? Benifits outstanding. Rotating roster +1. A strong communicator? why did you leave your previous job and why do you want to work with Qantas Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. The key point here is to be active in the group and show the assessor you are able to work within the group. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. As you answer, make sure to talk about the resources you used to help make the change. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Would you have any issues in doing this? Great job! One . The Qantas Airways reservation number is ^1:832:460:1113^. The familiar smiles are waiting to welcome you onboard. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Great job! Download our free online tools for individuals with dexterity limitation. Qantas Airways Limited 4.0. what decisions did you make? Why were you the one who took the initiative to solve this problem? Search Qantas timetables for Qantas, QantasLink and Jetstar flights. As an Agent Team Member, you will receive. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). A poor customer experiences and how did you handle it. Book city tours, hop-on-hop-off buses, organised tours and more. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. I interviewed at Qantas (Melbourne) in Jun 2017. Our interview questions and answers do not represent any organization, school, or company on our site. The first time you apply, you'll need to create an account with us. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Find departure and arrival information and view ouron time performance. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". describe a time you have done your work above and beyond Step 5; Reference checks. Why do you think you're a great fit for the role? The process took 1 week. An active listener? There was about a month or two wait between each step. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products.